Question 1

Something Goes Missing?

Accepted Answer

We recommend keeping valuable stuff safe during cleaning. But if something goes missing, let us know quickly. We'll help you with the documents you need to report to the police.

Question 2

Changing Plans Last Minute?

Accepted Answer

Changing your mind at the last minute? If you cancel or change a confirmed booking after 4PM the day you book , there's a charge of RM50.

Question 3

Cleaning at Night?

Accepted Answer

Want a late-night cleaning session? You can book a cleaning that ends by 10.00PM. But if it's past 7.00PM, there's an extra RM25 charge for every cleaners working late.

Question 4

Extending Cleaning Time?

Accepted Answer

Need more cleaning time? Just tell your Area Manager. But remember, we DO NOT allow cleaners to accept direct payments, as we aim to maintain clarity and professionalism in all transactions.

Question 5

Cleaners Making Changes?

Accepted Answer

If a cleaner talks to you personally about changing the timing or number of cleaners, tell your Area Manager. We're strict about following our rules.

Question 6

Refunds

Accepted Answer

You can cancel and get a refund, but we'll keep 10% for the trouble.

Question 7

Tools and Equipment?

Accepted Answer

We DO NOT provide tools, but you can get them for RM40 more. Just tell our sales team before 4PM the day before your cleaning.

Please prepare broom & dustpan, mop & bucket, brush/scrubber, detergent, cleaning cloth, and rubbish bags. This way, we'll be all set to make your place shine!

Question 8

Additional Services?

Accepted Answer

For example ironing. Normally, we don't do anything within our job scope. But if you tell us early, we can try to accommodate your request.

Question 9

Pets Around During Cleaning?

Accepted Answer

To ensure the safety of both our cleaning team and your beloved pets, please inform us in advance. While our team is pet-friendly, we kindly request that your pets are confined to a secure area. We hold the right to decline service if pets are not safely kept during cleaning.

Question 10

E-Wallet Credit Validity

Accepted Answer

The e-wallet credit remains valid for a period of 12 months from the date of issuance. However, it's important to note that free credit holds a validity of only 3 months.

Questions?

FAQ for
Home Cleaning

let our crystal ball answer your questions

Contact

Questions?

FAQ for Home Cleaning

let our crystal ball answer your questions

Contact

FAQ for
Home Cleaning